Effective Date: February 23, 2026
1.1 Introduction
iPlus Cosmetics (“Company,” “we,” “us,” or “our“) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, and use our services (collectively, the “Services“).
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.
1.2 Information We Collect
A. Information You Provide Directly:
- Account registration details (name, email, phone number, address, date of birth)
- Payment and billing information (processed securely via payment gateways)
- Order history and product preferences
- Customer service communications and support tickets
- Survey responses and feedback
- Wishlist and cart information
- Social media account information (if linked)
B. Information Collected Automatically:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on site, and referral sources
- Cookies and similar tracking technologies
- Location data (with your consent)
- Log files and analytics data via Google Analytics and similar services
C. Information from Third Parties:
- Payment processors and financial institutions
- Shipping and delivery partners
- Affiliate and marketing partners
- Social media platforms
1.3 Use of Information
We use collected information for:
- Processing orders and payments
- Delivering products and services
- Customer support and communication
- Marketing and promotional activities (with opt-in consent)
- Personalizing user experience
- Fraud detection and prevention
- Compliance with legal obligations
- Analytics and website improvement
- Creating de-identified, aggregated data for business insights
1.4 Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Remember user preferences and login information
- Track website traffic and user behavior
- Deliver targeted advertisements
- Analyze service performance
- Enable third-party integrations (Google Analytics, Facebook Pixel, etc.)
Users may control cookie preferences through browser settings. Disabling cookies may affect site functionality.
1.5 Third-Party Sharing
We may share your personal information with:
- Payment processors (Razorpay, PayU, GoKwik) – for transaction processing
- Shipping partners (Shiprocket, Ecom Express, DTDC) – for order delivery
- Marketing partners and affiliates – for promotional campaigns
- Analytics providers (Google, Mixpanel) – for performance metrics
- Group companies and subsidiaries – for business operations
- Service providers under confidentiality agreements (hosting, email services, customer support)
- Legal authorities – when required by law, court order, or regulatory mandate
- Business acquirers – in case of merger, acquisition, or asset sale
We do NOT sell personal information to third parties without explicit consent.
1.6 Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for data transmission
- Secure password storage with hashing algorithms
- Regular security audits and vulnerability assessments
- Restricted access to personal data on need-to-know basis
- Compliance with PCI DSS standards for payment data
- Data breach notification procedures
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but maintain reasonable safeguards.
1.7 Data Retention
We retain personal information for:
- Duration of business relationship plus 7 years for accounting/tax records
- Duration required by law
- Until user requests deletion
- Marketing communications until opted out
- Legal holds for disputes or investigations
1.8 Your Rights and Choices
A. Access and Rectification:
You may request access to your personal information or correct inaccuracies by contacting us at support@ipluscosmetics.in.
B. Deletion and Erasure:
You may request deletion of your account and associated data (subject to legal retention requirements). We will comply within 30 days or explain legal reasons for retention.
C. Opt-Out of Marketing:
You may unsubscribe from promotional emails via the “unsubscribe” link in our communications or contact our support team.
D. Cookie Consent:
Control cookies through your browser settings or opt out of specific tracking at any time.
E. Do Not Track (DNT):
If your browser sends a DNT signal, we respect your preference and limit tracking where possible. Note: Some services may not function optimally with DNT enabled.
1.9 Children’s Privacy
Our Services are not intended for users under 18 years. We do not knowingly collect information from children. If we discover information from a child under 18, we will delete it promptly. Parents/guardians who believe their child has provided information should contact us immediately.
1.10 International Data Transfers
If you access our Services from outside India, your information may be transferred to and processed in India in accordance with Indian law. By using our Services, you consent to such transfers.
1.11 Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Effective Date.” Continued use of our Services constitutes acceptance of updated terms. Material changes will be notified via email or prominent website notice.
1.12 Contact Information
For privacy inquiries, requests, or complaints:
iPlus Cosmetics
Email: support@ipluscosmetics.in
Phone: +91-981 946 0986
Address: Ravet, Pune, Maharashtra, India
For data protection concerns in India, you may file a complaint with the Data Protection Authority under DPDP Act, 2023.