Refund and Returns Policy -

Effective Date: February 23, 2026

3.1 Return Window

7-Day Return Policy: Returns are accepted within 7 days from the date of delivery (not purchase date). Returns submitted after 7 days will not be accepted.

3.2 Eligible Products for Return

The following products MAY be returned:

A. Damaged or Defective:

Products damaged during shipping
Manufacturing defects (discoloration, contamination, leakage)
Incomplete or missing items from the order
Incorrect products shipped

B. Wrong Item Received:

Order was not as described
Size/variant mismatch

C. Unopened and Unused:

Original packaging intact
All seals unbroken
Tags and labels attached

Accessories and freebies included.

3.3 Non-Returnable Products

Only regular priced items may be refunded. Sale items cannot be refunded..

The following products CANNOT be returned due to hygiene and safety regulations:

Opened or used cosmetic products (makeup, skincare, hair care)
Customized or personalized products (bespoke formulations, monogrammed items)
Products with broken seals (even if unused, due to contamination risk)
Applicators that have contacted skin (mascara wands, lip applicators, foundation brushes)
Products with damaged packaging (compromised seals or containers)
Clearance or final sale items (marked at checkout)
Promotional or discounted items (may have restricted return policies)
Items purchased during special sale periods (specific restrictions apply – see order details)

Hygiene Certification: Per CDSCO and cosmetic safety standards, unopened products retain hygiene certification; opened products are considered used and unsuitable for resale.

3.4 Return Process

Step 1: Initiate Return

Log in to your account and navigate to “My Orders”
Select the product(s) you wish to return
Click “Return/Exchange” and provide reason
Submit return request within 30 days of delivery

Step 2: Return Authorization

You will receive a return authorization number (RMA) via email
Include this RMA number on your return shipment
Approved returns only; unauthorized returns may be rejected

Step 3: Ship the Product

Package products securely in original packaging
Include all accessories, tags, and documentation
Ship to our warehouse address (provided in RMA email)
Shipping cost is borne by customer (unless defective/wrong item)
- Exception: For damaged or wrong items shipped by us, we provide prepaid return labels

Step 4: Verification

Upon receipt, our team inspects the product (2-3 business days)
Photos of inspection may be requested for verification
Condition must match return policy standards

Step 5: Refund Processing

Once approved, refunds are initiated within 2-4 business days
Refund timing depends on original payment method (see Section 3.5)

3.5 Refund Timelines and Methods

Payment Method	Refund Timeline	Notes
Credit/Debit Card	5-7 business days	Bank processing time varies; may take up to 10 days
Net Banking	3-5 business days	Processed to originating account
UPI	2-3 business days	Instant in many cases
Digital Wallets	3-5 business days	Depends on wallet provider
COD (Cash on Delivery)	5-7 business days	Refund to registered bank account via NEFT/RTGS

Note: Refund initiation ≠ appearance in account. Banks process refunds independently.

3.6 Partial Refunds and Deductions

A. Deductions May Apply For:

Shipping costs (non-refundable unless product is defective/wrong)
Discounts applied at purchase (refunded at discounted amount)
COD charges (₹30-50 handling fee deducted if order canceled pre-delivery)
Damaged packaging or missing accessories

B. Full Refund Scenarios:

Damaged or defective products
Wrong item shipped
Missing items from complete order
Order never delivered (after 10 days from tracking indication)

C. Example Calculation:

Scenario: Customer orders 3 products for ₹500, ₹300, ₹200 (total ₹1000); returns first two:

Total refunded: ₹760

Original shipping: ₹50

Return shipping: ₹40 (customer bears)

Refund for ₹500 product: ₹500 – ₹25 (shipping allocation) = ₹475

Refund for ₹300 product: ₹300 – ₹15 (shipping allocation) = ₹285

3.7 Exchange Policy

Exchanges within 7 days for:

Manufacturing defects
Wrong item shipped
Incorrect size/variant received

Exchange Process:

Request exchange within 3 days of delivery
Provide reason and photos (if defective)
We arrange courier pickup for defective item
Replacement shipped once received and inspected
Shipping for replacement on us; return shipping on customer (unless our error)

No exchange for: Used products, opened packaging, personal preference, allergy (unless defective product caused reaction).

3.8 Conditions and Restrictions

A. Return Not Accepted If:

Product has been used, applied, or tested
Original packaging is opened or damaged
Seals are broken (even if product unused)
Tags, labels, or freebies are missing
Product shows signs of wear or use
Outside the 30-day return window
Marked as final sale or clearance at purchase

B. iPlus Cosmetics Reserves the Right To:

Reject returns not meeting policy conditions
Refuse returns without RMA authorization
Offer store credit instead of refund (at our discretion, per applicable law)
Withhold refund if fraud is suspected

Charge restocking fee if return is not merchandise defect (subject to ₹100-200 maximum, compliant with law)

3.9 Damaged or Defective Products

To Claim Damage or Defect:

Report Immediately: Contact us within 24 hours of delivery at support@ipluscosmetics.in or +91-981 946 0986
Provide Evidence:
1. Unboxing video (preferred) or clear photos showing:
  1. Product condition upon receipt
  1. Packaging damage (if external)
  1. Visible defects, leakage, contamination, or manufacturing flaws
1. Order number and product SKU
Do Not Use: Avoid using the product; preserve original condition
Assessment: Our team will review within 24-48 hours
Resolution:
1. Replacement: Full replacement shipped at no cost (prepaid return label provided
1. Refund: Full refund (including shipping) if replacement unavailable

3.10 Wrong Item or Missing Items

If Wrong Item Received:

Contact us immediately with photos and order details
We will issue prepaid return label
Replacement or refund processed upon return receipt

If Items Missing from Order:

Report within 48 hours of delivery
Provide unboxing video or photos
We will ship missing item or issue refund

3.11 Non-Delivery and Lost Packages

If Order Shows as Delivered But Not Received:

Wait 48 hours (delivery partner may update status)
File claim with shipping partner (we provide details)
Contact us at support@ipluscosmetics.in with tracking number
We will coordinate with courier; resolution typically within 5 business days
If unresolved after 10 days:
1. Replacement shipped at no cost, OR
1. Full refund (including shipping)

3.12 Cancellation Policy

Before Shipment (Cancellation Allowed):

Cancel within 24 hours of order placement
Full refund to original payment method (minus any discounts applied)
Processing within 2-3 business days

After Shipment (Cancellation NOT Allowed):

Order cannot be canceled once shipped
Option: Accept delivery and initiate return per Return Policy
Refund window is 30 days after cancellation initiated or return item(s) received.
Exception: If delivery date is beyond 10 days from order, customer may request cancellation; we will attempt to halt shipment but cannot guarantee. Request cancellation ASAP.

Exception: If delivery date is beyond 10 days from order, customer may request cancellation; we will attempt to halt shipment but cannot guarantee. Request cancellation ASAP.

3.13 Sale Items and Promotional Products

Non-Returnable:

Items marked “Final Sale” at checkout
Clearance or liquidation products
Seasonal promotions (unless otherwise specified on promotion page)

Returnable:

Standard promotional discounts (if product meets return conditions)
Flash sales with standard terms
Bundle deals (if individual items eligible)

Check Promotion Terms: Specific return restrictions for mega-sales periods are noted on promotion banners; review before purchase.

3.14 Contact for Return and Refund Inquiries

Returns & Refund Support:

iPlus Cosmetics Customer Support
Email: support@ipluscosmetics.in
Phone: +91 981 946 0986
WhatsApp: +91 981 946 0986 (optional)
Address: Ravet, Pune, Maharashtra, India

Return Warehouse Address:
as above

Response Time: 24-48 hours on business days (Mon-Fri, 10 AM – 6 PM IST)